Shipping Policy | 配送說明

All products are shipped directly from our warehouses in the United States via international air freight. Orders are processed within 1-3 business days after payment confirmation. We currently ship to selected regions in Asia-Pacific. Please ensure your shipping address is complete and accurate, as we are not responsible for orders shipped to incorrect addresses provided by the customer.

所有商品均從我們在美國的倉庫透過國際航空貨運直接出貨。訂單在付款確認後 1-3 個工作天內處理。我們目前配送至亞太地區的指定區域。請確保您的配送地址完整且正確，因為我們不對因客戶提供錯誤地址而配送的訂單負責。

Shipping rates are calculated based on the total weight of your order (including any free bonus items). The rate is charged per pound (lb), with a minimum weight of 2 lb. The exact shipping fee will be displayed in your cart before checkout. Shipping rates may be adjusted from time to time without prior notice. We reserve the right to offer free shipping promotions or modify shipping rates at our sole discretion.

運費按訂單的總重量計算（包括任何免費贈品）。費率按磅（lb）收取，最低重量為 2 磅。確切的運費將在結帳前於您的購物車中顯示。運費可能不定期調整，恕不另行通知。我們保留自行決定提供免運費促銷或修改運費的權利。

Estimated delivery times are displayed at checkout and on your order confirmation. Delivery estimates are calculated from the date of shipment, not the date of order placement. All delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary due to factors including but not limited to: customs processing, carrier delays, holidays, weather conditions, and other circumstances beyond our control.

預估配送時間會在結帳時和您的訂單確認中顯示。配送時間從出貨日期起算，而非下單日期。所有配送時間僅為估計值，不構成保證。實際配送時間可能因以下因素而異，包括但不限於：海關處理、承運人延誤、假日、天氣狀況及其他超出我們控制範圍的情況。

International shipments may be subject to customs duties, import taxes, and fees imposed by the destination country. These charges are the sole responsibility of the recipient and are not included in the product price or shipping fee. Please be aware of your local customs regulations before placing an order. For shipments to TW regions, goods valued under USD 65 (approximately NTD 2,000) are generally exempt from import duties; however, customs authorities may assess duties at their discretion. We are not responsible for any customs delays, additional charges, or seizure of goods by customs authorities.

國際運送可能需繳納目的地國家徵收的關稅、進口稅和費用。這些費用由收件人自行承擔，不包含在商品價格或運費中。下單前請了解您當地的海關法規。寄往 TW 地區的貨物，價值低於 65 美元（約新台幣 2,000 元）者一般免徵進口關稅；但海關機關可能自行裁量評估關稅。我們不對任何海關延誤、額外費用或海關扣押貨物負責。

For shipments to TW addresses, recipients are required to complete EZWay (Easy Customs) real-name verification as mandated by local customs regulations. This is a mandatory government requirement for all inbound international parcels. During the checkout process, you will be asked to provide the following EZWay information: (a) your full legal name (as it appears on your identity document); (b) identity document type (National ID, ARC, or Passport); and (c) identity document number. This information is submitted to customs authorities solely for the purpose of customs clearance. Failure to provide accurate EZWay information or failure to approve the customs declaration in the EZWay app may result in delays, return of the shipment, or seizure by customs. We are not responsible for any issues arising from incorrect or incomplete EZWay information.

寄送至 TW 地址的貨物，收件人需依當地海關法規完成 EZWay（易利委）實名認證。這是所有入境國際包裹的政府強制要求。在結帳過程中，您將被要求提供以下 EZWay 資訊：(a) 您的法定全名（與您的身份證件一致）；(b) 身份證件類型（身分證、居留證或護照）；及 (c) 身份證件號碼。此資訊僅為報關目的提交給海關機關。未能提供準確的 EZWay 資訊或未在 EZWay App 中核准報關申報，可能導致延遲、退運或被海關扣押。我們不對因不正確或不完整的 EZWay 資訊導致的任何問題負責。

Certain dietary supplements or ingredients may be restricted or prohibited from import into certain countries. It is the customer's responsibility to verify that the products ordered are permitted for import into their destination country. We are not liable for orders that are seized, destroyed, or returned by customs due to prohibited or restricted contents. No refund will be issued for such orders.

某些膳食補充品或成分可能在某些國家受到限制或禁止進口。客戶有責任確認所訂購的產品可合法進口至其目的地國家。我們不對因包含禁止或限制內容而被海關扣押、銷毀或退回的訂單負責。此類訂單不予退款。

To comply with customs regulations and ensure smooth customs clearance, the following order quantity limits apply: (a) Per item: Maximum 12 units of the same product per order; (b) Per order: Maximum 36 total units per order. Orders exceeding these limits may be automatically adjusted, split into multiple shipments, or cancelled. These limits are in place to comply with personal-use import requirements and to reduce the risk of customs delays or additional scrutiny.

為遵守海關法規並確保順利通關，以下訂單數量限制適用：(a) 單一商品：每筆訂單同一商品最多 12 件；(b) 每筆訂單：每筆訂單最多 36 件。超過這些限制的訂單可能被自動調整、拆分為多筆配送或取消。這些限制旨在遵守個人使用進口要求，並降低海關延誤或額外審查的風險。

Please ensure that your shipping address includes all required information: full name, complete street address (including floor/unit number if applicable), city/district, state/province, postal code, country, and a valid phone number for carrier contact. Incomplete or inaccurate addresses may result in delivery delays, return of the package, or additional fees. We are not responsible for failed deliveries due to incomplete address information.

請確保您的配送地址包含所有必要資訊：全名、完整街道地址（包括樓層/單位號碼，如適用）、市/區、州/省、郵遞區號、國家以及有效的電話號碼供承運人聯繫。不完整或不正確的地址可能導致配送延遲、包裹退回或額外費用。我們不對因地址資訊不完整導致的配送失敗負責。

International shipments are subject to customs inspection and processing, which may cause delays beyond our estimated delivery timeframes. In rare cases, customs authorities may seize or confiscate shipments for various reasons. We are not liable for any customs delays, seizures, confiscations, or destructions. If your package is returned to us due to customs issues, we will contact you to discuss options, which may include re-shipment (at your expense) or a refund less the original shipping fee. No refund will be issued for packages seized or destroyed by customs authorities.

國際運送須經海關檢查和處理，可能導致超出我們預估配送時間的延誤。在少數情況下，海關機關可能因各種原因扣押或沒收貨物。我們不對任何海關延誤、扣押、沒收或銷毀負責。若您的包裹因海關問題被退回給我們，我們將聯繫您討論選項，可能包括重新配送（費用由您承擔）或退款扣除原始運費。被海關扣押或銷毀的包裹不予退款。

We accept the following payment methods: (a) Credit cards (Visa, Mastercard, American Express, JCB); (b) Debit cards with Visa or Mastercard logos. All payments are processed securely through Stripe, a PCI DSS Level 1 certified payment processor. We do not store your complete credit card information on our servers. All prices are displayed and charged in US Dollars (USD). Your bank or card issuer may apply additional foreign transaction fees or currency conversion charges.

我們接受以下付款方式：(a) 信用卡（Visa、Mastercard、American Express、JCB）；(b) 帶有 Visa 或 Mastercard 標誌的金融卡。所有付款均透過 Stripe（PCI DSS Level 1 認證的付款處理商）安全處理。我們不在伺服器上儲存您的完整信用卡資訊。所有價格以美元（USD）顯示和收費。您的銀行或發卡機構可能收取額外的外幣交易費或貨幣兌換費。

For shipping-related inquiries, please contact us at: Email: service@puritantw.com

如有配送相關問題，請透過以下方式聯繫我們：電子郵件：service@puritantw.com